Delivery terms

Free Delivery

Your video animation will be sent to you via email

Time from order to delivery

Orders are usually processed within 24 hours of receipt, or 48 hours over the weekend period. Once we receive your order and payment then we expect the completion of your order to be within 72 hours, after which time we will send you the completed file/s.

Local and International

We can send the video file/s to any email address.  There are currently no “Sanctions, Embargoes or Restrictions” on our products to any country.

  1. Cancellation and Refunds

By purchasing “Digital Goods” from “studio.inkjockey.co.uk” who are based in the UK the “Customer” if also based in the UK is bound by the UK Consumer Contracts Regulations. By downloading any “Digital Goods” from “studio.inkjockey.co.uk” the “Customer” is waiving their rights to the 14 day cooling-off period. If a UK based “Customer” wishes to retain their 14 day cooling-off period they must follow the link presented in the order process entitled ‘I wish to accept my 14 days cooling off period.’ Accepting the 14 day cooling off period for digital goods means the “Customer” will not be able to download their “Digital Goods” until the cooling off period has expired.

All sales of “Digital Goods” are final. Refunds for any “Digital Goods” sold by “studio.inkjockey.co.uk” will only be considered for a refund if any of the following conditions apply:-

  • The “Customer” is exercising their rights under the UK Consumer Contracts Regulations for the sale of digital goods
  • The “Digital Goods” were incorrectly described on the “Store”
  • The “Digital Goods” are proven to be defective

All refunds will only be issued to the transaction ID related to the sale of the “Digital Goods”.